Ōura Ring, Inc (Full-Time) | Remote | February 2022- September 2022

Customer Experience Technical Support 

• Resolved dat-to-day inquiries and issues through email and live chat

• Collaborated across teams to create an exceptional, unique, and positive customer experience

• Tracked trends, customer feedback, and reported bugs

• Owned areas of responsibilities including training materials and internal documentation

MyFitnessPal (Full-Time) | San Francisco, CA | November 2019 - February 2022

Customer Happiness Specialist

• Address tech support and other customer concerns via email and social media posts

• Manage and deploy Workout Routine content to live app

• Collect user feedback and requests and also manage customer reviews on both Android and iOS platforms

• Identify and escalate issues to engineer and product teams to ensure bugs are addressed as soon as possible

Elation Health (Full-Time) | San Francisco, CA | October 2018- November 2019

   Customer Support Specialist

• Managing daily support ticket volume using Jira and Salesforce

• Troubleshooting with client-facing calls/emails/screen shares for ticket resolution

• Working across customer operations and engineering teams to identify and correct bugs

Simma Wear (Part-Time)| Fremont, CA | February 2018- Present

    Line Order Fulfillment and Production Coordinator

• Responsible for processing all orders, reviewing orders for accuracy and completion, and document all actions and responses in customer database.

• Group fitness instructor and dance coach for program attendees in preparation for professional dance team auditions.